Privacy Policy

Keeping your info safe & sound.

We take your privacy very seriously. And so should you.

So please read our privacy policy to understand what we're doing with your personal information and how we're keeping it secure.

Who we are and how to contact us

Our address:

Impact Laundry and Cleaning Ltd.
Unit 5, Antex Park
Westbridge Industrial Estate
Pixon Lane
Tavistock
Devon
PL19 8DE

Email: info@impactlaundryandcleaning.com Telephone: 0800 689 4379

We are a limited company registered in England
Company Number: 11073046

If you have any questions on our privacy policy, wish to find out what information we hold about you or wish to make a complaint please email us at accounts@impactlaundryandcleaning.com

What information we collect.

For clients we collect information from you using online forms, email, telephone and face-to-face conversations to provide quotations for work, to carry out said work and then for billing purposes. Some examples of the information we collect are:

• Name and Address Details.
• Contact Details such as email and telephone number.
• Access requirements / restrictions to property.
• Your availability.
• Details about your property.

For prospective employee's we collect limited information from you through our online application form to make a preliminary short list of candidates for interview. At interview we will collect further information from you to process employment offers if successful at interview and to monitor our equal opportunities policy.

We collect usage data from our website through Google Analytic's. More information is available on this further on in this privacy policy.

We do not collect, process or store financial information of client's ourselves and instead rely on our secure provider "iZettle" for this. More information on iZettle and how they store your information is provided further on in this privacy policy.

We do collect financial information of our employee's

We may collect information from third party sources from time to time only if you choose to contact us through these sources. These third party sources include:

Google
Yell.com
Facebook
Indeed
Instagram
Twitter

How we use personal information.

We use your personal information for the following reasons.

• personalisation of content, business information and user experience
• account set up and administration
• internal research and development purposes
• providing goods and services
• billing purposes
• legal obligations (eg prevention of fraud)
• meeting internal audit requirements (eg equal opportunities monitoring)

What legal basis we have for processing your personal data.

In line with GDPR Our legal basis for processing is "Contract"

"the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract."

When we share personal data.

We treat personal data confidentially and do not give personal data to anyone apart from the following people/companies:

• iZettle (For billing purposes)
• GRCA (For accounting and payroll purposes)
• Third party or sub- contractors - Only on request of the client.

This information is usually provided by email or secure electronic form.

We do not share personal data with anyone who cannot provide us with a suitable privacy policy, like ours, to ensure that your personal data remains protected.

Where we store and process personal data.

We store and process all personal data within the United Kingdom

Non-digital personal data

Paper based personal data is stored in locked filing cabinets.

Digital personal data

• Secure email server
• Secure cloud-based storage
• Secure off-site server

How we secure personal data

We secure personal data in a variety of ways.

Non-digital personal data

Is stored in locked filing cabinets. Only employees with a need to view this information have access.

Digital personal data

We utilise SSL and TLS for communication of personal data.

We utilise encryption for sensitive personal data.

All our staff are trained in how to handle personal data securely.

How long do we keep your personal data.

We keep the personal data of clients for up to 10 years after the end of our relationship with a client. This is normally based on the "end of contract" date however we reserve the right to extend this period if for example there is an ongoing legal dispute, delay in payment etc.

We review the personal data we have annually, disposing of any information we no longer require.

Digital data is permanently deleted. Non-digital data is shredded before being disposed of.

While we delete personal data, we do not delete statistical information and records of historical work we have completed (with personal data excluded). This is due to both this information being a valuable tool for our business as well as the requirements we have from Companies House, HMRC and our insurers.

Your rights in relation to personal data

Under the GDPR, data subjects have the right to access and control their personal data in respect to the following:

• access to personal information
• correction and deletion
• withdrawal of consent (if processing data on condition of consent)
• data portability
• restriction of processing and objection
• lodging a complaint with the Information Commissioner's Office

You can exercise these rights by emailing us at accounts@impactlaundryandcleaning.com we can then discuss with you the information you require, wish to have corrected or deleted as well as carry out an identity check in order to ensure we do not provide or delete somebody else's information.

If you have requested a copy of the personal data we hold then we will supply this to you at no cost within one month. Further requests within 12 months of the first request will incur and administrative fee.

While we would endeavour to provide the information held on the date of the request, especially in the case of clients with ongoing contracts, the information provided may have changed slightly since the initial request however we would never make an amendment or deletion to avoid disclosure.

We are unable to provide data that may identify another person other than yourself.

We are unable to delete data that we have a legal obligation to retain, for example in the event of an ongoing legal dispute or for historic record keeping such as VAT returns.

Use of automated decision-making.

The "Postcode Checker" on this website uses automated decision-making to make an assumption on the services that we can provide you based on the geographical location of the postal code that you enter. No information is stored from these search's

Use of cookies and other technologies

Our Website Only uses Cookies for Google Analytics (Google LLC)

Google Analytics is a web analysis service provided by Google LLC ("Google"). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network. Personal Data collected: Cookies and Usage Data.

Place of processing: United States
You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout?hl=en

Linking to other websites / third party content

We do not endorse any third-party content or websites linked to from this site and cannot be held responsible for the content of these websites.